In this policy references to Land and Development Australia Pty Ltd means the Land and Development Australia Pty Ltd (ACN: 132 571 950) including our subsidiaries and affiliated entities.
Land and Development Australia Pty Ltd provides related products and services to the broader community and to other organisations and agencies.
References in this policy to personal information generally means information about an identified individual or an individual who is reasonably identifiable.
2. HOW WE COLLECT YOUR INFORMATION
We collect personal information about you directly from you – this can be in person, in documents you give to us, from telephone calls, emails, your access to our website at www.landanddevelopment.com.au or apps, or from transactions you make with us.
Land and Development Australia Pty Ltd may also collect your personal information from others including your representatives and agents (such as your Lawyer, Accountant or Conveyancer who deal with us on your behalf), public sources, our related companies, our service providers, local councils and government departments and agencies.
If you provide us with personal information about another person, you represent, and we collect it on that basis, that you have the individual's consent for us to collect and handle their personal information in accordance with this policy.
3. TYPES OF PERSONAL INFORMATION WE COLLECT
The types of personal information that we collect depends on our dealings with you. Generally, this will include your name, your contact details (including postal address, telephone number and email address), your age or birth date, occupation details, bank account details, and property details including folio number, mortgage details, details relating to landlords and tenants.
If you attend our office, we may use closed circuit television cameras and other photographic equipment to record the date, time and nature of your attendance at our offices.
If you apply for a position with Land and Development Australia Pty Ltd then we will also collect your personal information. Please see our Employment Privacy Statement for more information.
Generally, we do not collect sensitive information about you, unless required or authorised by law or with your consent (and in any event only where it is reasonably necessary for our functions or activities). Sensitive information includes personal information relating to race or ethnic origin, political opinions, religious beliefs or affiliations, philosophical beliefs, sexual orientation or practices, criminal history, membership of professional or trade association or union, biometric and health information about your affiliation with certain organisations, such as professional associations.
If you access our website or applications, we may also collect information about how you have used our site, including: IP address, device ID, MAC address, browser information, installed software, hardware type, access date/time and length of session time. If you access our apps we may also collect information about how you have used our apps, including app usage data and interaction with other apps.
5. PURPOSES FOR WHICH PERSONAL INFORMATION IS COLLECTED, HELD, USED AND DISCLOSED
We handle your personal information for the purposes of carrying out contracted work on your behalf.
We also use and disclose your personal information for the purposes of providing Land and Development Australia Pty Ltd products and services to our customers (including our commercialised data products described below), obtaining your feedback and for our internal administrative operations (for example, maintenance of our business records, compliance with our legal and insurance obligations and statistical purposes).
There are situations where we are required by law to disclose your personal information. For example, to local councils, law enforcement agencies, emergency service agencies and other government departments and agencies.
Generally State government departments and agencies will handle your personal information for the purposes of carrying out, performing or exercising any of its rights, functions, duties, obligations or powers, conducting any of its operations, or undertaking any other governmental activity or purpose.
Land and Development Australia Pty Ltd's products and services includes data products and data licensing arrangements, which enable Land and Development Australia Pty Ltd to share data its customers for the customer's business purposes (e.g. data matching). The information that we share with our customers is generally limited to the types of information available on the public register.
7. DIRECT MARKETING
Where your personal information forms part of an official record that we hold, it will not be used or disclosed for the purpose of direct marketing except in accordance with our obligations or in the course of exercising our rights to commercialise certain data.
We may use other personal information that we hold for marketing and promotional purposes and we may send you information about other services and products that may be of interest to you. Our communications to you may be sent in various forms such as by post, email or SMS. You consent to us sending you marketing communications. You can select your preferred method for receiving these communications or opt-out of receiving these communications altogether. To unsubscribe use the opt-out mechanism in one of our communications or contact Land and Development Australia Pty Ltd's Privacy Officer via the details below.
8. IF YOU DO NOT PROVIDE US WITH YOUR PERSONAL INFORMATION
If you do not provide us with the personal information we require, it may affect our ability to provide you with the services or products that you are seeking.
9. OVERSEAS RECIPIENTS
Personal information on the public registers, such as the lands title register, and valuation register may generally be accessed by anyone worldwide.
10. REQUEST CORRECTION TO YOUR PERSONAL INFORMATION
You can request a correction of your personal information if you believe that the information we hold is inaccurate, incomplete, out-of-date, irrelevant or misleading. Correction requests are to be made in writing to Land and Development Australia Pty Ltd's Privacy Officer.
Some corrections require Land and Development Australia Pty Ltd and you to follow certain procedures required by law, particularly if the information is retained in the public registers. We will notify you if we need anything further from you to process your request, or if we are unable to process your request.
11. REQUEST ACCESS TO YOUR PERSONAL INFORMATION
You may request access to any personal information about you that we hold. Your request should be made to Land and Development Australia Pty Ltd's Privacy Officer in writing. We will respond within a reasonable time, which is generally within 30 days of receiving your request.
In some limited circumstances we may be unable to provide access. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
13. CONTACT US
If you have any queries about our privacy practices, or if you believe that Land and Development Australia Pty Ltd has breached its privacy obligations regarding your personal information, please contact Land and Development Australia Pty Ltd's Privacy Officer.
If you have made a complaint we will respond to confirm the time frame we require to investigate and the name and contact details of the investigating officer. After we have completed our enquiries, we will contact you to advise the outcome and invite a response to our conclusions about the complaint. We will endeavour to respond as quickly as possible, which generally, will be within 14 days of receiving your complaint. If you are unsatisfied with the outcome, we will advise you about further options including, if appropriate, review by Australian Information Commissioner.
Land and Development Australia Pty Ltd's Privacy Officer can be contacted using the details below:
Please contact Customer Support between the hours of 9:00am to 5:00pm Monday to Friday.
Telephone: 1300 677 773
14. POLICY REVIEW PERIOD
This policy may be reviewed and amended by Land and Development Australia Pty Ltd at its discretion.